thoughtFIRE TRAINING, launched in 2011 is a programme that was created by providing hands-on and practical training to organizations and companies who are committed to:
- Improving Service Levels
- Maintaining a High Standard of Service
- Running Operations More Efficiently
- Empowering their Staff
- Acknowledging the Importance of Customer Service Excellence
The thoughtFIRE team attributes their success in the Event Management and PR industry to the long-standing relationships they have created with their clients. Understanding the vital importance of Frontline staff training they have seen first-hand the benefits of investing time and money into training to improve sales figures and client relationships.
LET US HELP YOU:
- Increase Sales
- Develop Strong, Long-Lasting Relationships with Potential and Existing Clients
- Be Proud of your Company Image
- Feel Comfortable Knowing that your Customers are Well Taken Care Of
Meet Pravina Coombs
thoughtFIRE TRAINING is headed by Pravina Coombs, who started her career in training and PR by training Frontline staff at a number of stores at a well-known fast food outlet. She also trained for professional practices in the accounting and medical profession. The business soon encompassed Event Management, Training and Public Relations. She has over 20 years in the hospitality industry and is an expert in understanding the relationship between client and company.
PACKAGES TO SUIT YOUR NEEDS
Give us a call and thoughtFIRE TRAINING will custom suit a package determined by your budget and your needs!
We cover the following areas of training:
- Frontline - From dress codes to telephone and email etiquette
- Sales and Marketing - From making the sale to how to conduct yourself at sales pitches
- Call Centre Training – from dealing with problem customers to dealing with concerns
- Specialised Programmes for the hotel, restaurant and hospitality industry
